Privacy Policy

This Privacy Policy explains how Lehdon Liikenne Oy processes personal data on the Muuttopalvelu M. Kähäri website and through its online contact forms.

1. Data Controller

Lehdon Liikenne Oy
Business ID 0300343-4
Hausjärventie 8
FI-14200 Turenki
Finland

For questions concerning data protection and exercising your rights as a data subject, please contact us by email at info@ulkomaanmuutot.com.

2. Purposes and Legal Bases for Processing Personal Data

We process personal data for the following purposes:

• responding to inquiries and handling contact requests;
• preparing estimates, quotations, and plans for moving and fine art transport services;
• executing agreed moving, transport, or storage services and managing client relationships;
• ensuring website and form security, preventing abuse, and maintaining technical operation; and
• complying with statutory legal obligations and preparing for potential legal claims.

Depending on the context, processing inquiries and quote requests is based on pre-contractual measures taken at your request or on our legitimate interest. Processing during an active client relationship is primarily based on contract performance. Compliance with statutory duties is based on applicable legislation. Regarding cybersecurity and abuse prevention, processing relies on our legitimate interest.

3. Personal Data Processed

We may process the following data based on the information you submit and what service planning requires:

• name and contact details, such as first and last name, phone number, and email address;
• relocation or transport details, including origin and destination addresses, countries, schedules, and site accessibility factors;
• shipment volume information and counts for furniture, boxes, and other belongings;
• item and artwork details for fine art transport, such as title or identifier, medium/type, dimensions, estimated weight, packaging method, and specific instructions; and
• any additional messages you write and information necessary to execute the service.

Please do not submit unnecessary sensitive personal data via our forms. If service planning nonetheless requires details that may involve special categories of personal data, we process such data strictly within the limits permitted by applicable law and solely to the extent necessary to deliver the service.

4. Data Sources

We obtain personal data primarily directly from you via website forms, email, or telephone. We may also receive information from a person or entity representing you, or from other relevant parties involved in the assignment, where necessary for service planning or execution.

5. Data Recipients and Processors

Personal data is accessed only by those Lehdon Liikenne Oy employees and authorized partners who require it to perform their duties. Data submitted via web forms is transferred to the company ERP system to manage relocations, shipments, quotes, and customer relations. Data may also be processed within our website hosting, email, and IT service infrastructures.

We may disclose data to competent authorities if required by law or if necessary to establish, exercise, or defend legal claims. We never sell personal data or disclose it to third parties for their own commercial marketing purposes.

If a service provider we use processes personal data outside the European Union or the European Economic Area, we ensure that transfers comply fully with GDPR requirements using appropriate transfer safeguards.

6. Data Retention

Data related to general inquiries and quote requests is retained for 12 months from the last communication. If an inquiry leads to a business relationship, client and transport records are retained for the duration of the relationship and in accordance with statutory retention periods. Afterward, data is erased or anonymized unless continued retention is required by statute or to handle legal claims.

Technical logs and security telemetry are retained only as long as necessary to ensure site operation, cybersecurity, and investigations of potential abuse.

7. Cookies and Browser Storage

The website uses only technically necessary solutions for core operations. Under the current implementation, no analytics or marketing cookies are deployed.

Quantities entered into the volume calculator are stored temporarily in browser session storage. This data persists across page refreshes and internal site navigation within the active browser tab. The data clears automatically when the tab is closed or upon successful form submission. Volume calculator data is never transmitted to us until you submit the completed inquiry form.

8. Rights of the Data Subject

In accordance with applicable data protection legislation, you have the right to:

• obtain confirmation as to whether your personal data is being processed, and request access to that data;
• request rectification of inaccurate or incomplete personal data;
• request erasure of data or restriction of processing under conditions established by law;
• object to processing that is based on legitimate interest;
• receive the personal data you provided in a structured, portable format where statutory criteria are met; and
• lodge a complaint with a supervisory authority if you consider that the processing of your personal data infringes data protection law.

You can exercise these rights by submitting a request to info@ulkomaanmuutot.com. We may request additional information to verify your identity. We respond without undue delay, generally within one calendar month of receipt.

The supervisory authority in Finland is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).

9. Data Security

We safeguard personal data through appropriate technical and organizational measures. Access permissions are strictly role-based, and data is processed exclusively for defined purposes. The website forms also implement technical countermeasures against automated spam and abuse.

10. Amendments to this Privacy Policy

We update this Privacy Policy as our data processing practices, services, or legal obligations evolve. The current operative version is always published on this page.